A buyer goes silent before a deadline
A confirmed deal stalls, a deposit is late, or a buyer stops answering just before shipment. We help you plan the follow-up and the message.
Export SOS
When an export deal is in danger, get a person on it.
Export SOS is an escalation service from the Abanro team for exporters using Abanro. When a buyer goes quiet before shipment, a document is rejected or a container is held, we help you work out what to do next, and help you do it.
Request Export SOS or email support@abanro.com
What Export SOS helps with
Urgent situations where a sale, a payment or a shipment is on the line.
A quotation is needed today
A buyer wants revised prices, terms or a new quotation within hours. We help you get a correct document out from your Abanro data.
Documents are missing or rejected
An invoice, packing list or certificate doesn't match what the buyer, bank or customs expects. We help you find the gap and fix it.
A shipment is held or rejected
Cargo is stuck at a port, held by customs or refused at destination. We help you work out next steps with your forwarder, broker and buyer.
How it works
-
Tell us what's at risk
Email us with the buyer, the order and the deadline. The more detail, the faster we can judge it.
-
We assess and quote
Someone from the Abanro team reviews the case, tells you what we can and can't do, and quotes before any work starts.
-
We work it with you
We help with follow-up, documents and coordination with your forwarder, broker or buyer until the case is resolved or handed off.
What it isn't
- Export SOS is a service from people, not a button in the app.
- We're not a freight forwarder, customs broker or law firm. Where those are needed, we work alongside yours.
- We can't promise an outcome. We'll tell you plainly what we think can be saved.
- Each case is quoted before work starts. Scale plan requests are handled first.
Keep deals from reaching SOS in the first place.
Most rescues start with a follow-up that never went out. Put your buyers, sequences and documents in one place.
No credit card required · 14-day free trial · Plans from $49/month