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Receiving and inspection

Your shipment, received and checked in Orange County.

We unload cartons, pallets and containers, count them against your packing list and check for visible damage. Anything that doesn't match comes back to you with photos.

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24/7 support We respond within 6 hours.

What's included

Receiving is where problems are cheapest to catch. We treat it that way.

  • Pallets and cartons

    LTL, parcel and pallet deliveries checked in against your packing list.

  • Container unloading

    20 ft and 40 ft floor-loaded containers unloaded and counted by carton.

  • Inspection

    Visible damage checks on every carton, and unit-level counts when you need them.

  • Photos of issues

    Damage, crushed cartons or mismatched counts photographed before anything moves.

  • 24/7 support

    Receiving confirmations and discrepancies sent to you directly, any hour.

  • Returns and removals

    Amazon removal orders and returns received, checked and routed where you choose.

In detail

Receiving is where problems are cheapest to catch. Freight from Asia and Europe arrives at the Ports of Los Angeles and Long Beach, clears customs through a licensed broker, and is delivered to us in Orange County as pallets, loose cartons or a floor-loaded container.

We count what arrives against your packing list, check every carton for visible damage and photograph anything that needs attention before it moves. Then the inventory goes where you've told us: prep, storage or straight on through forwarding. All our services are listed on the services page, and the FAQ answers the common questions.

Who it's for

  • Importers bringing containers or LCL freight into Southern California
  • Amazon sellers who need a U.S. receiving address
  • Brands receiving Amazon removal orders or returns

What to send us first

  • Packing list with SKUs, units and carton counts
  • Bill of lading or tracking details
  • Expected arrival date
  • What should happen after receiving

Timing

Tell us the expected delivery date and we'll be ready for it. Your receiving confirmation and photos of any issue come to you from our team, which is available 24/7.

How it's priced

Pallet receiving from $15, floor-loaded container unloading from $300 (20 ft) and $495 (40 ft), carton forwarding from $5. All prices.

Common problems we prevent

Short shipments found too late

Counts are checked on arrival, so discrepancies are raised before inventory goes to Amazon.

Carrier damage with no evidence

We photograph damaged cartons before opening them, which supports your claim against the carrier.

Unlabeled cartons

Cartons without clear marks slow receiving; we tell you what to ask your supplier for next time.

Inspection that protects your claim.

When a carton arrives damaged, the evidence matters. We photograph the carton before it's opened, note what we see against your packing list, and keep the record with your shipment.

Damage caused by a carrier is claimed against that carrier, and our photos and notes give your claim what it needs.

How it works

  1. Send the details

    Packing list, carton count, product type and expected arrival date.

  2. Delivery arrives

    Your carrier or forwarder delivers to us in Orange County.

  3. Count and check

    Cartons or pallets counted and inspected for visible damage.

  4. You hear from us

    Confirmation, photos of any issue and the next step you asked for.

Starting prices

Every price says what it includes. Complex or high-volume work gets a custom quote from price@abanro.com.

24/7 support price@abanro.com We respond within 6 hours.

All prices

Pallet receiving

From $15 per pallet

Includes

  • Unloading
  • Check against your packing list
  • Photo of the pallet on arrival

Billed separately

  • Breaking the pallet down into cartons

Container unloading

From $300 / $495 20 ft / 40 ft

Includes

  • Floor-loaded unload
  • Carton count

Billed separately

  • Sorting by SKU below carton level

Carton forwarding

From $5 per carton

Includes

  • Receiving the carton
  • Check against your list
  • FBA or shipping carton label

Billed separately

  • Opening cartons for inspection
  • Repacking
  • Outbound freight

Prices are starting points for standard-size items. Your final price depends on volume, dimensions, handling, packaging, storage time, destination and any special requirements.

Questions

What do you check when a shipment arrives?

We count cartons or pallets against your packing list, check the outside of every carton for visible damage, and photograph anything that needs your attention. If you've asked for unit-level inspection, we open cartons and count units too.

What happens if something doesn't match?

We record the discrepancy, take photos and let you know so you can decide what happens next. If the damage was caused by the carrier, the photos support your claim against the carrier.

Can you unload a floor-loaded container?

Yes. We unload 20 ft and 40 ft floor-loaded containers and count cartons as they come off. Sorting below carton level is quoted separately.

Do I need to tell you before a shipment arrives?

Yes, please. Send us the packing list, carton count and expected arrival date, and label cartons clearly. It makes receiving faster and more accurate.

Can you receive Amazon removal orders or returns?

Yes. Tell us what to expect and what should happen to the units: inspection, relabeling, storage, or forwarding to another destination.

Related

Tell us what you're sending.

Send product details, quantities and where the goods go next. We respond within 6 hours with a quote and next steps.

Get a quote Email price@abanro.com

24/7 support We respond within 6 hours.