Data deletion and your rights

Delete records in Abanro Export

Sign in to Abanro and open Export. You can delete these yourself:

• Products: Catalog → Products → choose a product → Delete. Its photos, files and container loading are removed.
• Product Sheets: Catalog → Product Sheets → open a sheet → Delete this sheet. The link and its QR code stop working for everyone.
• Drafts: draft export orders, draft invoices, draft packing lists and draft purchase orders can be deleted from the record.
• Files on an order: remove documents attached to an export order from the order's documents section.

Issued invoices, issued packing lists and posted stock movements can't be deleted in the app because they are business records. Buyer records can be deleted from the Customers page in the Abanro app. For anything you can't delete yourself, email privacy@abanro.com.

Disconnect Gmail

1. In Abanro Export, open Outreach → Email.
2. Under Gmail accounts, choose Disconnect next to the mailbox.

Abanro revokes its access with Google and deletes the stored tokens, and nothing more is sent from that mailbox. You can also remove Abanro from your Google Account at myaccount.google.com/connections.

To also delete the stored record of the mailbox and the emails sent through it (recipients, subjects, bodies and delivery status), email privacy@abanro.com.

Disconnect WhatsApp

1. In Abanro Export, open Outreach → WhatsApp setup.
2. Choose Disconnect next to the number.

Abanro deletes the stored access token and stops sending from that number. For a WhatsApp Cloud API number you can also remove Abanro's access in Meta Business Settings. For a linked phone, open WhatsApp → Settings → Linked devices and log out.

To delete Abanro's copies of templates, campaign records and messages for your workspace, email privacy@abanro.com.

Instagram data

Follow these steps to delete Abanro-stored Instagram, customer, and account data.

1. Sign in to the Abanro merchant dashboard.
2. Open Chat for your workspace.
3. Delete individual messages or conversation data using the in-thread controls.
4. Use Delete my Abanro Instagram data to remove all Instagram message logs, conversations, customer identifiers, webhook payloads, and comment delivery records for your workspace.
5. Use Disconnect Instagram to clear Abanro's stored access token and deactivate the connection.
6. Use Delete my Abanro account data to anonymize your merchant profile and workspace in Abanro.

You can also revoke Abanro in Instagram under Settings → Apps and websites. Deleting data inside Abanro does not delete messages on Instagram.

Delete your account

To delete your Abanro account and workspace, including Abanro Export data, email privacy@abanro.com from the email address or phone number linked to your account, or tell us that number. We will confirm the request, check that it comes from the account owner, and let you know when it is done.

Before deleting, you may want to download documents you need to keep, such as invoices and packing lists. Some records may be kept where the law requires it, as explained in the Privacy Policy.

If you are a buyer or contact

If a business that uses Abanro has your details and you want them changed or deleted, or you no longer want to receive messages, please contact that business directly. They control their buyer list. You can also email privacy@abanro.com and we will pass your request to them.

Other requests

To ask for a copy of your data or to correct it, email privacy@abanro.com. You may also email privacy@abanro.com to request assistance with any of the steps above.