Shipment Recovery and Export SOS
Quoted per case
Includes
- Case review and a quote before any work starts
Billed separately
- Third-party costs
Shipment Recovery
When a U.S.-bound shipment gets stuck.
Cargo held at port, refused at delivery or stranded with a carrier. We review the case, tell you honestly what can be done, and coordinate the next steps with your forwarder, broker and carrier from here in California.
24/7 support We respond within 6 hours.
Situations we help with
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Held at port or by customs
We work out what's needed with your broker or a licensed broker we work with.
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Refused at delivery
Goods brought to us, inspected and rerouted or stored while you decide.
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Stranded with a carrier
We track down the shipment and arrange pickup to Orange County.
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Documents that don't match
We help find the gap between paperwork and what actually arrived.
Recovery is never guaranteed. Every case is reviewed and quoted before work starts.
In detail
Sometimes a U.S.-bound shipment stops moving: held at the port, held by customs, refused at delivery or stranded with a carrier. Shipment Recovery puts our team on it from here in California. We review the case, tell you honestly what can and can't be done, and coordinate with your forwarder, your customs broker and the carrier.
Refused goods can come to us for inspection, repacking or storage while you decide. For urgent deal-level problems see Export SOS, and the FAQ for common questions.
What to send us first
- Bill of lading or tracking number
- Where the shipment is now and who holds it
- Any notices from customs, the carrier or the buyer
Timing
We respond within 6 hours, any day. Every case is reviewed and quoted before work starts.
How it's priced
Quoted per case. Third-party costs such as storage at the terminal or broker fees are separate.
Common problems we prevent
Refused at delivery
Goods brought to us, checked and rerouted.
No one on the ground
We act as your contact in California.
Deadlines slipping
Our 24/7 team keeps the case moving across time zones.
How it works
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Tell us what happened
Shipment details, where it is, and what's happened so far.
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We review and quote
What we can and can't do, quoted before any work starts.
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We work the case
Coordination with your forwarder, broker, carrier and buyer until it's resolved or handed off.
Starting prices
Every price says what it includes. Complex or high-volume work gets a custom quote from price@abanro.com.
24/7 support price@abanro.com We respond within 6 hours.
All pricesPrices are starting points for standard-size items. Your final price depends on volume, dimensions, handling, packaging, storage time, destination and any special requirements.
Questions
What kinds of situations can you help with?
Cargo held at a U.S. port or by customs, shipments refused at delivery, goods stuck with a carrier or warehouse, and documents that don't match what arrived. For shipments headed to the U.S.
Can you guarantee my shipment will be released?
No. Nobody can honestly guarantee that. We review the case, tell you what we can and can't do, and quote before any work starts.
How do I start?
Message us on WhatsApp at +1 949 226 2265 or email support@abanro.com with the shipment details, where it is and what has happened so far. We respond within 6 hours.
Who else is involved?
Usually your forwarder, your customs broker or a licensed broker we work with, the carrier and sometimes your buyer. We coordinate with them for you.
Related
- Export SOS Urgent help when a deal, document or shipment headed for the U.S. is at risk.
- Customs coordination Clearance coordinated with your customs broker, or with a licensed broker we work with.
- Receiving and inspection Cartons, pallets and containers checked against your packing list, with photos of anything wrong.
Shipment stuck? Tell us now.
Send the shipment details on WhatsApp or by email. We respond within 6 hours, any day.
24/7 support We respond within 6 hours.