How it works

From your first message to inventory on its way.

Five steps, one team in Orange County, and someone to answer you at any hour.

24/7 support We respond within 6 hours.

Questions first? Read the FAQ, browse all services or see Export SOS for urgent cases.

Tell us what you're sending

Send product details, quantities and where the goods go next. We respond within 6 hours with a quote.
Ship it to Los Angeles or Long Beach

Your forwarder delivers to us. Clearance runs through your customs broker or a licensed broker we work with.
We receive and inspect it

We count against your packing list, check for visible damage and send photos of anything that needs your attention.
We prep, label, package or store it

FNSKU labels, poly bags, bundles, repacking and storage, as agreed in your quote.
We forward it

To Amazon FBA, your 3PL, distributors, retailers or your own warehouse, by parcel, LTL or pallet.

What happens at each stage

Before you ship

Send product details, quantities, carton sizes and destination to price@abanro.com.
We respond within 6 hours with a quote, or with the questions we need answered first.
Regulated products are reviewed at this stage, so there are no surprises at the door.

On the way

Clearance runs through your customs broker or a licensed broker we work with.
Your forwarder delivers to us in Orange County, California.
Send us the packing list and expected arrival date so we're ready.

When it arrives

We count cartons or pallets against your packing list.
We check for visible damage and photograph any issue.
You get a receiving confirmation, and photos of anything that needs attention.

Prep and storage

Labels, bags, bubble wrap, bundles and repacking, as agreed in your quote.
Inventory kept by SKU and carton between shipments.
Ask for counts any time.

Out the door

Parcel, carton, LTL and pallet shipping to any U.S. destination.
Carrier booked and pickup arranged.
Shipping quoted by carrier, destination, size, weight, service level and volume.

Online, if you want it

Keep your U.S. buyers, follow-up, orders and trade documents in the Abanro workspace.
Track your own stock by location.
Updates on your inventory come to you directly from our 24/7 team.

How we handle your goods

When your goods arrive

We count cartons or units against your packing list, check for visible damage and photograph any issue. If anything doesn't match, we let you know.

Insurance

Abanro is insured. We recommend you also keep cargo and inventory coverage for your goods, and we can help you arrange it.

Damage in transit

Damage caused by a carrier is claimed against that carrier. We document what we see on arrival so your claim has the evidence it needs.

Customs

We are not a customs broker or importer of record. We coordinate clearance with your broker, or with a licensed customs broker we work with.

What we accept

We handle a broad range of products. A few categories we don't accept, and some need review before we can take them.

We don't accept

Hazardous materials and dangerous goods: explosives, fireworks, compressed gases, flammable liquids and solids, corrosives and toxic substances
Firearms, ammunition, weapons and replicas
Illegal or controlled substances, prescription drugs, and cannabis, hemp-derived THC or CBD products
Tobacco, vapes and e-cigarettes, and alcohol
Products that need refrigeration, freezing or other temperature control
Live animals and plants, and perishable goods with a short shelf life
Counterfeit, recalled or infringing goods
Goods that cannot be lawfully imported or sold in the United States

Reviewed at the quote stage

Products with lithium batteries, aerosols, nail polish and other limited-quantity regulated items
Food, dietary supplements, cosmetics and personal care products
Over-the-counter drugs and medical devices
Oversized, very heavy or unusually fragile items
Glass and sharp items, which must arrive suitably packaged

Not sure? Ask before you ship. We'll tell you within 6 hours whether we can take it.

Questions

What do you need from me before my first shipment?

Product details, unit and carton counts, carton sizes and weights, the services you need and where the goods go next. Also tell us the product category, so regulated products can be reviewed before they ship.

What if my product isn't on either list?

Ask before you ship. We'll tell you within 6 hours whether we can take it.

How will I know my goods arrived?

We send you a receiving confirmation, with photos of anything that needs your attention. Our team is available 24/7.

Tell us what you're sending.

Send product details, quantities and where the goods go next. We respond within 6 hours with a quote and next steps.

Get a quote Email price@abanro.com