Destination services in the United States
USA destination agent services, from arrival to final delivery
When cargo lands in the U.S., someone has to act on the arrival notice, clear it, collect it and deliver it. We do that for logistics companies abroad and keep you updated at every step.
You keep your customer relationship. We handle the agreed U.S. operations.
Destination services
Each shipment gets only the steps it needs. You decide where our work starts and ends.
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Arrival notice follow-up
We track the arrival, confirm charges and documents, and make sure nothing waits on a reply.
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Release and delivery order
We arrange release with the carrier, terminal or airline and get the delivery order for pickup.
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Customs clearance
We handle U.S. customs clearance before pickup and can deliver fully customs-cleared.
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Pickup
Container, airport or LTL pickup to our warehouse or straight to the consignee.
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Receiving and checks
Counts against the packing list, visible damage photographed, and any shortage or damage reported to you.
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Final delivery
Parcel, LTL, pallet or full truckload delivery anywhere in the U.S., with proof of delivery.
Abanro handles U.S. customs clearance and can deliver your customers' shipments fully customs-cleared. We can act as importer of record in eligible cases.
What a destination agent does
A destination agent represents the forwarder in the import country. In the U.S. that covers everything between arrival and the consignee's door: the arrival notice, destination charges, customs and carrier release, pickup and delivery. Most delays come from a document, a payment or an appointment that nobody followed up.
Abanro follows up all of it for you. We handle customs clearance, arrange pickup from the port, receive the freight in Southern California and deliver it or keep it in storage. Our guide on how U.S. customs clearance works answers the questions your customers will ask.
Who it's for
- Forwarders abroad without their own U.S. destination office
- Agents covering the U.S. for a network who need a reliable counterpart
- Logistics companies serving brands that import into the U.S. for the first time
- Carriers and NVOCCs that want delivery beyond the terminal for their customers
What to send us first
- Bill of lading or air waybill and the arrival notice
- Commercial invoice and packing list
- Consignee and delivery address, with any appointment or dock requirements
- Who pays duties and destination charges
Common problems we prevent
Arrival notices left unanswered
Charges and documents get settled late, and free time runs out. We act on them during U.S. business hours.
No importer of record
Release stalls when nobody can act as importer. We check whether we can take that role, in eligible cases.
Delivery appointments
Warehouses and retailers book dock times. We schedule them and keep the cargo ready, or store it until then.
From arrival to delivery
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Documents
You send the shipping documents and instructions before arrival.
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Clearance and release
We clear customs and arrange the carrier release.
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Pickup
We collect the cargo from the terminal, airport or CFS.
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Delivery or storage
We deliver to the consignee or store the goods until they are needed.
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Report
You get proof of delivery, photos and charges.
Need a destination agent in the United States?
Apply to the partner network. We review your application and send our partner pricing for destination services by email.
Questions
What is a destination agent in the U.S.?
The forwarder's representative at destination. It follows the arrival, handles clearance and release, and arranges pickup and delivery to the consignee. We do this for logistics companies abroad.
Can you act as importer of record?
In eligible cases, yes. We review the goods and documents first. If we cannot, we tell your customer what they need.
Do you only cover Los Angeles and Long Beach?
We work from Southern California, close to Los Angeles, Long Beach and LAX, and deliver to any address in the U.S.
How do you report to us?
Through Abanro Workspace and by email: arrival, release, receipt with photos, delivery and charges.
Do you handle duties and destination charges?
Yes, as part of the release. We agree with you who pays for each shipment. Duties and government charges are passed through at cost.
More for logistics partners
- Partner Network Abanro Global Partner Network: a U.S. destination and operations partner near Los Angeles and Long Beach for freight forwarders and logistics firms worldwide.
- For freight forwarders A U.S. freight forwarding agent for forwarders and NVOCCs abroad: arrival, customs clearance, warehousing and delivery from Los Angeles and Long Beach.
- Los Angeles and Long Beach partner Destination partner at the Ports of Los Angeles and Long Beach for forwarders abroad: release, customs clearance, transloading, storage and delivery.
- Amazon FBA logistics partner For forwarders whose customers sell on Amazon or Walmart: U.S. receiving, FBA and WFS prep, labeling, palletizing and delivery to fulfillment centers.
- U.S. warehousing and fulfillment partner U.S. warehousing and fulfillment partner for forwarders and 3PLs abroad: storage, inventory management, order fulfillment and nationwide distribution.